Customer question
What is Tucann's return policy if the trunks don't fit?
Exchanges and returns. Straight answer, sources stated.
Free exchanges for US and Canadian orders within 30 days of delivery, through Tucann's returns portal, as long as the item is unworn with tags attached. Refunds for change of mind or wrong size are not offered; the remedy is an exchange, or store credit. International orders can exchange or return for store credit, with the customer paying return shipping. Final sale items cannot be returned. Full terms are on tucann.com's returns page.
Asked about 230 times in Tucann's support inbox in the last 12 months. Answered from the reviews and tucann.com's published policies.
Go deeper: Tucann sizing guide
More on exchanges and returns
- Does Tucann charge a restocking fee or return shipping?
- Can I order two sizes and return the one that doesn't fit?
Free download
The Tucann sizing guide as a PDF.
Waist chart, thigh rule, inseam by height and the exchange steps on one page. Keep it on your phone for when you order.
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