Is Tucann legit?
Is Tucann legit? Yes. Here is the evidence, including the bad reviews.
A real company since 2017, 12,796 published reviews, 12,552 verified reviews, every complaint public. Check it yourself.
How to check for yourself
Do not take this page's word for it. Three things you can verify in a minute: open any review on this site and it links to the same review rendered by Loox on the tucann.com product page; the complaints page lists every low rated review with names and products, which a company hiding something would not publish; and the customer photos are unstaged phone photos from buyers, 2,033 of them.
What people worried about before buying, and what happened
The recurring pre purchase worry in the reviews is whether an $89 trunk from an Instagram ad is a scam. The archive answers it in volume: 440 reviews say the writer is buying another pair or already owns several, 2,250 praise the quality, and 173 mention compliments from other people.
From customers who were sceptical
Online sites make lots of promises but pumped that Tucann delivers on theirs...the fabric, pockets and stretch are as good as they say! The trunks are amazing....already picking out my next pair!!
took this bad boys on my cruise and not only did I love them, but the girls did too!!!! excellent quality and the style its dope. will be ordering few pairs for the summer for sure.
I was worried about this unknown to me product being $60 but totally worth it. Seems to be high quality and fits perfect (6ft 200lbs, ordered Large) Only problem was it took 2 weeks to get here. Delivery should be faster.
These swim trunks are top quality material and the color pops! I am 6’0” and 195lbs. I ordered the XL and they are a little looser than I’d like but still fit very well. I will be ordering two additional pairs. Excellent workmanship!
Where the company falls short
Honest version: 198 people rated their purchase three stars or lower. The pattern is not product failure, it is sizing (fitted cut, muscular thighs need one size up), the cost of returns for people who ordered two sizes intending to send one back, and delivery time on express or international orders. If those three apply to you, read the guides before ordering rather than after.
Lowest rated reviews, unedited
The order has not or ever arrived! Needless to say, I will never be back!
sizes fun small. had to pay return $20 to get correct size.
I only received 1 of the 3 shorts ordered. Just the grey pair. Where are the other 2 shorts I ordered and paid for???
Legitimacy questions
Is Tucann a real company?
Yes. Tucann was founded in Melbourne, Australia in 2017 by Andrew Coleman and sells through tucann.com, a Shopify store. US and most international orders ship from a warehouse in Utah. Tucann LLC is the operating company; the Australian entity handles staff and operations. The contact page, returns page and policies are all on tucann.com.
Are the reviews real?
Reviews are collected by Loox, a third party Shopify app, which emails customers after delivery. 12,552 of the 12,796 reviews are tied to a confirmed order and marked Verified. Every published review appears on this site including all 198 rated three stars or lower, which you can read on the complaints page. Text is never edited.
Is Tucann on Trustpilot?
Yes, there is a Trustpilot profile for tucann.com with a few hundred reviews. Trustpilot collects service reviews after the fact, mostly about delivery times and support responses, and skews towards people with a problem to report. The product reviews on this site are collected by Loox from every order at delivery, which is why there are 12,000 of them rather than a few hundred. Read both; they measure different things. The complaints page here covers the same service issues, unedited.
What happens if the size is wrong?
Exchanges are free within the US inside 30 days on unworn, full price items, and there is no restocking fee. Some older reviews mention a restocking fee; that policy no longer applies. Returns for refund follow the policy on tucann.com. Sizing is the number one cause of complaints and is avoidable with the sizing guide.
Why are Tucann trunks $89?
The construction is different from a mesh lined trunk: a compression fabric liner, two zip pockets, four way stretch shell, tailored cut. 257 reviews raise price and average 4.79 stars, so most people who question the price conclude it was worth it. Full breakdown on worth it.
What are the most common complaints?
In order: fit and sizing, returns and restocking, shipping time on international or express orders, and stock availability. All of them are quantified with every original review on the complaints page. Product defects are rare.
Free download
The Tucann sizing guide as a PDF.
Waist chart, thigh rule, inseam by height and the exchange steps on one page. Keep it on your phone for when you order.
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Every figure on this page is computed from 12,796 unedited customer reviews. How we collect and count them.