Customer question
Does Tucann charge a restocking fee or return shipping?
Exchanges and returns. Straight answer, sources stated.
No restocking fee. Return shipping on exchanges is free within the US and Canada. For international orders the customer pays return shipping and receives store credit, valid for 12 months.
Asked roughly 50 times in Tucann's support inbox over the last 12 months. Answer built from the review archive, the live tucann.com catalogue and tucann.com's published policies. Policies can change; the product page and checkout are final.
More on exchanges and returns
- What is Tucann's return policy if the trunks don't fit?
- Can I order two sizes and return the one that doesn't fit?
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